Question 1

What is the price of a Promobile SIM card?

Accepted Answer

The Promobile SIM card is sold for 500 F CFA and is available in all our agencies and from our authorized partners.

Question 2

I want to buy a Promobile SIM card — what are the requirements?

Accepted Answer

To obtain one, simply present yourself at an agency with a valid Senegalese ID, a passport, or a valid ECOWAS ID. If you cannot go yourself, you can authorize another person with: A notarized power of attorney A certified copy of your ID And the ID of the authorized representative

Question 3

How do I activate a Promobile offer?

Accepted Answer

To subscribe to a voice, Internet or mixed offer, dial #175# to access the portal with all our offers and follow the menu: Choose the offer that suits you, then confirm to activate.

Question 4

How can I recharge my Promobile credit?

Accepted Answer

You can top up your line or a relative's line through several solutions: With recharge cards available in agencies and from our resellers By electronic recharge (Mbegté Mi) Via the Wave application (Buy Credit option, then enter your Promobile number and the amount) Orange Money via #144# or the Max It app Via the Wizall, Digicash, KPay, or InTouch applications

Question 5

How do I know my Promobile number?

Accepted Answer

Simply dial #375# and confirm. Your Promobile number will be displayed automatically on the screen.

Question 6

How can I check my Promobile Internet balance?

Accepted Answer

To check the remaining Internet volume on your Promobile line: Dial the code: #1175# then select the internet counter to check

Question 7

How do I transfer credit to a Promobile number?

Accepted Answer

To transfer credit: Dial #675#, confirm, then follow the instructions. The default secret code is 0000. Note: the bonus is not transferable at the moment.

Question 8

eSIM

Accepted Answer

The Promobile eSIM is now available. Visit a Promobile agency to purchase your eSIM (available only in agencies). You will receive a personal QR code after registering your line. Scan the QR code with your eSIM-compatible smartphone. Follow the on-screen instructions to finalize the eSIM profile installation. Once the profile is activated, your Promobile line will be immediately operational.

Question 9

How do I set up my phone for Internet?

Accepted Answer

Follow these simple steps: Open your phone Settings Go to Mobile Networks → Access Point Names (APN) Delete old APNs (like WAP) Create a new APN with the following information: Name: Promobile, APN: internet. Save and activate this new profile to enjoy Internet.

Question 10

How do I contact Promobile customer service?

Accepted Answer

available 24/7 If you are abroad, you can reach our Promobile customer service in several ways

FAQs

Frequently Asked Questions